Your Privacy

We believe a privacy and cookie policy should be legible to you, the user. The following document will outline how we acquire your data, what we do with it and, how you can opt out.

Before you deep dive into the details of our Privacy Policy below, we wanted to take this opportunity beforehand (outside of the legalese) to be crystal clear about a few important things.

We, Softworks Interactive Inc. owner and operator of SoftworksInteractive.com will NEVER, sell your user information to any one individual or third party for any reason.

We, Softworks Interactive Inc. will use your data solely for operational purposes to the extent of catering, marketing (services) and or in performance of duties (be they design, development, management, or care) requested and or paid for by you the user.

We, Softworks Interactive Inc. will not share or transmit your user data to any one individual and or third party unless required for the operation and or administration of services provided to you the user by Softworks Interactive Inc. The sole exception to this rule would be the sharing of data for the purposes of honoring a valid request for information from a Law Enforcement Authority.

In short, Softworks Interactive Inc. values and respects your privacy as well as the need to protect your personal information.

If you have any questions or concerns, you can reach out to us at: info<@>softworksinteractive.com

Data Owner and Collector

Softworks Interactive Inc.
305 rue Bruce
Cowansville, QC, Canada
J2K 3A7

Contact:

info<@>softworksinteractive.com

Privacy Policy

Last updated: 2023-07-13 08:34:49

Your privacy is of the utmost importance to Softworks Interactive Inc. Kindly take the time to read this Privacy Policy in detail prior to using our https://*.softworksinteractive.com Websites (the “Website(s)”) operated by Softworks Interactive Inc., a Corporation formed in Canada (“us,” ”we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the data we collect about you.

Access to and use of the Website(s) is conditional upon acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website(s).

In accessing or using the Website(s), you the visitor, user and or other, agree to be bound by this Privacy Policy. If you disagree with any section(s), part(s) and or wording(s) of the Privacy Policy, then you do not have our permission to access or use the Website(s).

What data we gather, how we use it, what happens if we don’t have it, and what our legal basis is for processing it

Any and all data you enter on the Website(s) is collected by us. The following personally identifiable data about you is collected by us:

Identifying data – Name

Specific data type

Name

Legal basis (reason) for processing this data type

The user has consented to the processing of their data;
Processing this data is required to perform a contract, duty or, service with the user.

How this data type is used

In analytics;
In enforcing our Terms of Service;
In marketing and advertising;
In participation in surveys and contests;
In performance of services;
In providing customer care;
In dispute resolution;
In verification of customer information.

What if we do not possess this information

Our use of your data for the purposes of analytics will not be possible;
Our use of your data for the purposes of enforcing our Terms of Service will not be possible;
Our use of your data for the purposes of marketing and advertising will not be possible;
Our use of your data for the purposes of participation in surveys and contests will not be possible;
Our use of your data for the purposes of performing services will not be possible;
Our use of your data for the purposes of providing customer care will not be possible;
Our use of your data for the purposes of dispute resolution will not be possible;
Our use of your data for the purposes of verifying customer information will not be possible.

Identifying data – Address

Specific data type

Address

Legal basis (reason) for processing this data type

The user has consented to the processing of their data;
Processing this data is required to perform a contract, duty or, service with the user.

How this data type is used

In analytics;
In enforcing our Terms of Service;
In marketing and advertising;
In participation in surveys and contests;
In performance of services;
In providing customer care;
In dispute resolution;
In verification of customer information.

What if we do not possess this information

Our use of your data for the purposes of analytics will not be possible;
Our use of your data for the purposes of enforcing our Terms of Service will not be possible;
Our use of your data for the purposes of marketing and advertising will not be possible;
Our use of your data for the purposes of participation in surveys and contests will not be possible;
Our use of your data for the purposes of performing services will not be possible;
Our use of your data for the purposes of providing customer care will not be possible;
Our use of your data for the purposes of dispute resolution will not be possible;
Our use of your data for the purposes of verifying customer information will not be possible.

Identifying data – Phone number

Specific data type

Phone number

Legal basis (reason) for processing this data type

The user has consented to the processing of their data;
Processing this data is necessary to perform a contract, duty or, service with the user;
Processing this data is necessary in order to take actions the user has requested prior to entering into a contract, performance of duties and or services;
Processing this data is necessary for compliance with a legal obligation.

How this information is used by us

In performing services;
By providing customer care;
In dispute resolution.

What happens if we do not possess this information

Our use of your data for the purposes of performing services will not be possible;
Our use of your data for the purposes of providing customer care will not be possible;
Our use of your data for the purposes of dispute resolution will not be possible.

Identifying data – Email address

Specific data type

Email address

Legal basis (reason) for processing this data type

The user has consented to the processing of their data;
Processing this data is necessary to perform a contract, duty or, service with the user;
Processing this data is necessary in order to take steps that the user has requested prior to entering into a contract, performance of duties and or services;
Processing this data is necessary for compliance with a legal obligation.

How this information is used by us

In performance of services;
In providing customer care;
In dispute resolution.

What happens if we don’t have this information

Our use of your data for the purposes of performing services will not be possible;
Our use of your data for the purposes of providing customer care will not be possible;
Our use of your data for the purposes of dispute resolution will not be possible.

Information Sharing (what and why)

We do not take sharing your information with any third parties lightly. As such, we do not share your information with any third parties for any reason outside of the strict operational requirements listed below.

Analytics (Google Analytics)

Purpose for sharing: Understanding the Website(s) audience and traffic.
Data Types: Cookies, Usage Data;

Communicating with the user (JivoChat, Inbox, SendInBlue and, SuiteDash)

Purpose for sharing: Customer outreach and notification, Marketing and advertising, Account administration, Customer care;
Data Types: name, email, phone, address

Client management platform (SuiteDash)

Purpose for sharing: Customer account management system, Support and contact requests, Registration and or authentication, Contact forms, Mailing lists or newsletters, Administrative services;

Data Type(s): name, phone, email, address

Managing Email Contacts (JivoChat, Inbox, SendInBlue and, SuiteDash)

Purpose for sharing: Managing email contact data, Synchronization across platforms;
Data Type: name, email

Website Management Platform (MainWP)

Purpose for sharing: Managing client websites, Support and customer care;
Data Type: name, email, phone, address

Note, in all cases, the information we share with third parties is the bare minimum we require to perform our duties and or render services requested by you, the user. We request that you, the user, review and accept the privacy policies of each third party before engaging our services. Failure to do your due diligence and or if you disagree with any section(s), part(s) and or wording(s) of this Privacy Policy, then you do not have our permission to access or use the Website(s).

Cookies

A cookie is a small file with a chunk of data sent from a website or webserver and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device. The cookie is then used to help analyze web traffic or lets you know when you visit a particular site. Because cookies are unique, they allow sites to respond to you as an individual. The Website(s) can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences when you visit.

Our Website(s) collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our web traffic data using an analytics package;
Identify if you the user are signed into the Website(s);
Testing content on the Website(s);
Storing information about your preferences;
Recognize when you return to the Website(s).

Overall, cookies serve in providing us the insights to analyze the Website(s) traffic and, to give you, the user, a better experience when visiting the Website(s). Cookies do this for example, by enabling us to understand which page(s) you find most useful, and which page(s) you do not. Note, a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

At any time, you can accept or decline cookies. Most modern web browsers will automatically accept cookies, but you can always modify your browser settings to decline cookies at your preference. Please understand, deactivating this setting may prevent you from taking full advantage of the Website(s).

Children’s privacy

The Website(s) are developed for use by a general audience and do not provide services for children. If a child under the age of 18 sends us personal information, we will only use this information to reply to that child and advise him or her that they are not permitted to use the Website(s).

Analytics programs

The Website(s) uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics at any time, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

For the purposes of active operations, we retain all the information that we collect for a period of 5 years.

Direct marketing

We utilize information we collect about you for direct marketing purposes. Selling items or services directly to consumers rather than through retailers is known as direct marketing. You can ask us to stop using your information for direct marketing reasons at any time by emailing us at info<@>softworksinteractive.com.

The Website(s) may contain hyperlinks to websites that are not operated by us. Such hyperlinks are provided solely for your reference. We have no control over such websites and are not responsible for their content, privacy policies, or other activities. It is your responsibility to read and comprehend their Privacy Policies and Terms of Service agreements. Note, that we have provided hyperlinks to these websites does not imply that we endorse them, their material, and or are associated with their operators.

Questions

If you have any questions about this Privacy Policy, please contact us at info<@>softworksinteractive.com.