Zoom Consultation Service Level Agreement (SLA)
One-Time (30-Minute) Service Agreement
1. Introduction
This Service Level Agreement (SLA) outlines the terms and conditions for a one-time 30-minute Zoom Consultation provided by [Softworks Interactive Inc.] ("Service Provider") to the client ("Client"). This consultation covers introductory topics in Design, Development, and Support as indicated on the company's website [softworksinteractive.com]. The service is billed on a one-time basis (per appointment) at $50 USD (United States Dollars) plus any applicable taxes.
2. Scope of Services
The Service Provider agrees to provide the following services to the Client:
- A 30-minute Zoom consultation focusing on introductory aspects of Design, Development, and Support as ontlined on the company's website [softworksinteractive.com].
- This consultation is intended as a preliminary engagement to help potential clients express their Design, Developement, and Support needs and to kick off potential further services offered by [Softworks Interactive Inc.].
3. Scheduling and Rescheduling
The Client must schedule the consultation at a mutually available time by selecting an open time-slot from the calendar element displayed in the 'Add Appointment' scheduling window on the company's website [softworksinteractive.com] during the intial booking process. If the Client needs to reschedule the consultation, the Service Provider allows for this. The Client has several option as follows:
- The Client must modify the scheduled date and time by clicking the 'Appointment' on the 'Calendar' inside the Client's customer portal account and then clicking on the 'Reschedule Appointment' button and choosing a better time and date.
- The Client must contact the Service Provider's Support Team requesting a rescheduling of the appointment by creating a support ticket from the Client's customer portal account or by sending an email to the address: support@softworksinteractive.com at least 24 hours in advance of the origianl appointment.
Failure to notify the Service Provider within the 24-hour window will result in forfeiture of the consultation fee without the option for rescheduling.
4. Payment Terms
The consultation fee is $50 USD (plus any applicable taxes), billed as a one-time charge. Payment must be made in full before the consultation is scheduled.
5. Refund Policy
To maximize the efficient use of our scheduled time and accommodate other clients, we do not offer refunds for cancellations or no-shows. However, rescheduling is permitted. Kindly note, Clients must contact the Service Provider at least 24 hours prior to the scheduled consultation to avoid forfeiting the consultation fee.
6. Limitation of Liability
The Service Provider's liability under this SLA is limited to the rescheduling of the consultation as per the refund policy. The Service Provider is not responsible for any consequential, incidental, or indirect damages arising from the consultation.
7. Confidentiality
Both parties agree to keep all information discussed during the consultation confidential, except where disclosure is required by law.
8. General Provisions
This SLA constitutes the entire agreement between the Service Provider and the Client regarding the 30-minute Zoom Consultation. The Service Provider reserves the right to amend or modify the terms of this SLA at any time without prior notice. Any such amendments will be effective immediately upon being posted on the Service Provider's website.
9. Governing Law
This Agreement shall be governed and construed under the laws of the province of [Quebec, Canada].
10. Severability
If any provision of this Agreement is determined to be illegal, invalid, or unenforceable under any present or future law, then that specific provision shall be deemed fully severable from the Agreement. In such an event, this Agreement will be construed and enforced as though the illegal, invalid, or unenforceable provision had never been included, while the validity and enforceability of the remaining provisions shall remain unaffected and continue to govern the parties' rights and obligations under this Agreement.
Acknowledgment
By proceeding with the payment for and scheduling of the [30-minute Zoom Consultation], the Client confirms their understanding and acceptance of the terms and conditions of this SLA. No physical signatures are required, and the acceptance of this agreement is validated by the act of completing the purchase and scheduling process on the company's website [softworksinteractive.com].
End of Agreement
